Refunds & Returns


Should you not be completely satisfied with your Urban Skincare Co. products we can offer either a refund or exchange providing that the goods are returned to us within 28 days of purchase.
Only items purchased from the Urban Skincare Co. website can be returned for refund or exchange.


Please ensure all goods are in their original condition, securely packaged and returned to the following address:
Urban Skincare Co.,
310 Princes Highway,
St Peters,
within 28 days of your original purchase.
Please enclose your name, address, order number and the reason for the return/exchange with your returned products.
The customer is responsible for any additional shipping charges incurred should the returned products be due to change of mind.
Your refund will be credited to the same account the payment came from. Urban Skincare Co. will process the refund within 20 days of receipt of the returned items.